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PATIENT RIGHTS

We are pleased to present the patient's rights:

A patient’s rights and responsibilities shall include, but will not be
limited to the following:

Our hospital and medical staff fully endorse the California

Hospital Association’s List of Patient Rights, and it is posted in

the hospital. This list guarantees that you, the patient, will have the

right to:


1. Receive considerate and respectful care, and be made comfortable.

You have the right to respect for your cultural, psychosocial,

spiritual and personal values, beliefs and preferences.

 

 2. Have a family member (or other representative of your choosing)
and your own physician notified promptly of your admission to
the hospital.

 

3. Know the name of the physician who has primary responsibility
for coordinating your care and the names and professional
relationships of other physicians and non-physicians who will
see you.

 

4. Receive information about your health status, diagnosis,

prognosis, course of treatment, prospects for recovery and

outcomes of care (including unanticipated outcomes) in terms

you can understand. You have the right to effective

communication and to participate in the development and

implementation of your plan of care. You have the right to

participate in ethical questions that arise in the course of your

care, including issues of conflict resolution, withholding

resuscitative services and forgoing or withdrawing

life-sustaining treatment.


5. Make decisions regarding medical care, and receive as much

information about any proposed treatment or procedure as you

may need in order to give informed consent or to refuse a course

of treatment. Except in emergencies, this information shall

include a description of the procedure or treatment, the medically

significant risks involved, alternate courses of treatment or

non-treatment and the risks involved with each, and the name of

the person who will carry out the procedure or treatment.


6. Request or refuse treatment, to the extent permitted by law.

However, you do not have the right to demand inappropriate or

medically unnecessary treatment or services. You have the right

to leave the hospital even against the advice of physicians, to the

extent permitted by law.

 

7. Be advised if the hospital/personal physician proposes to engage
in or perform human experimentation affecting your care or
treatment. You have the right to refuse to participate in such
research projects.

 

8. Reasonable responses to any reasonable requests made for service.


9. Appropriate assessment and management of your pain,

information about pain/pain relief measures and to participate

in pain management decisions. You may request or reject the

use of any or all modalities to relieve pain, including opiate

medication, if you suffer from severe chronic intractable pain.

The doctor may refuse to prescribe opiate medication, but if so,

must inform you that there are physicians who specialize in the

treatment of severe chronic pain with methods that include the

use of opiates.


10. Formulate advance directives. This includes designating a

decision-maker if you become incapable of understanding a

proposed treatment or become unable to communicate your

wishes regarding care. Hospital staff and practitioners who

provide care in the hospital shall comply with these directives.

All patient rights apply to the person who has legal

responsibility to make decisions regarding medical care on

your behalf.


11. Have personal privacy respected. Case discussions,

consultations, examinations and treatments are confidential and

should be conducted discreetly. You have the right to be told the

reason for the presence of any individual. You have the right to

have visitors leave prior to an examination and when treatment

issues are being discussed. Privacy curtains will be used in

semi-private rooms.


12. Confidential treatment of all communications and records

pertaining to your care and stay in the hospital. You will receive

a separate “Notice of Privacy Practices” that explains your

privacy rights in detail and how we may use and disclose your

protected health information.

 

13. Receive care in a safe setting, free from mental, physical, sexual
or verbal abuse and neglect, exploitation or harassment. You
have the right to access protective and advocacy services and to
notify government agencies of neglect or abuse.

14. Be free from restraints and seclusion of any form used as a
means of coercion, discipline, convenience or retaliation by staff.

 

15. Reasonable continuity of care and to know in advance the
time and location of appointments as well as the identity of the
persons providing the care.

 

16. Be informed by the physician, or a delegate of the physician,
of continuing health care requirements and options following
discharge from the hospital. You have the right to be involved
in the development and implementation of your discharge plan.
Upon your request, a friend or family member may be provided
with this information also.

 

17. Know which hospital rules and policies apply to your conduct

while a patient.


18. Designate visitors of your choosing, if you have decision making

capacity, whether or not the visitor is related by blood

or marriage, unless:


• No visitors are allowed.


• The facility reasonably determines that the presence of a particular visitor

would endanger the health or safety of a patient, a member of

the health facility staff or other visitors to the health facility, or

would significantly disrupt the operations of the facility.


• You have told the health facility staff that you no longer want a

particular person to visit. A health facility may establish

reasonable restrictions upon visitation, including restrictions

upon the hours of visitation and number of visitors.


19. Have your wishes considered, if you lack decision-making

capacity, for the purposes of determining who may visit. The

method of that consideration will be disclosed in the hospital

policy on visitation. At a minimum, the hospital shall include

any persons living in your household.


20. Examine and receive an explanation of the hospital’s bill

regardless of the source of payment.


21. Exercise these rights without regard to sex, race, color, religion,

ancestry, national origin, age, disability, medical condition,

marital status, sexual orientation, educational background,

economic status or the source of payment for care.


22. File a grievance. If you want to file a grievance with this

hospital, you are to do so by writing or reporting/calling.

Reporting a grievance: Patients are encouraged to express

their concerns to their direct caregiver, the charge nurse or the

respective department supervisor/director. If a complaint requires

additional administrative review at the time you may contact:

Manager of Patient Relations, Brenda Town, call (323) 932-5094.

 

If any complaint requires attention during weekend hours,

or after normal business hours, Monday through Friday, you

may contact the Nursing Supervisor at (323) 932-5145 or the

Administrator on call. The Administrator on call may be reached

through the Nursing Supervisor. Every effort should be made

to solve the complaint immediately by the staff present, so no

further action is required.

 

Written Grievance: The grievance committee will review each

grievance and provide you with a written response within 7 days.

The written response will contain the name of a person to contact

at the hospital, the steps taken to investigate the grievance, the

results of the grievance process and the date of completion of the

grievance process.

 

Concerns regarding quality of care or premature discharge

will also be referred to the appropriate Utilization and Quality

Control Peer Review Organization (PRO).


23. File a complaint with the state Department of Public Health

regardless of whether you use the hospital’s grievance process.

 

The State Department of Public Health’s contact information:

Health Facilities Inspection Division Operations
3400 Aerojet Avenue #323

El Monte CA 91731

800 228-1019

These Patient Rights combine Title 22 and other California laws.